Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–2 business days. Delivery typically takes 7–14 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Check our current promotions at checkout for the latest threshold.

Can I track my order?

Absolutely. Once your order ships, you'll receive an email with your tracking number. You can also use our Track Order page anytime.

Do you ship internationally?

We currently ship within the United States. International shipping options may be available in the future — stay tuned!

Returns & Exchanges

What is your return policy?

We offer a 30-day return window on most items. If your item arrives defective or damaged, please contact us within 7 days of delivery. Visit our Return Policy page for full details.

How do I start a return?

Email us at brian0742@gmail.com with your order number and reason for return. We'll get back to you within 1–2 business days with next steps.

Can I exchange an item?

Yes, exchanges are available for eligible items. Reach out to our team and we'll make it right.

Products

Are your products safe for pets?

Yes — pet safety is our top priority. We carefully vet every product we carry to ensure it's safe for use around dogs, cats, and other household pets. If you ever have a concern about a specific product, don't hesitate to reach out.

Do you carry products for both dogs and cats?

We do! Our store carries products for dogs, cats, and multi-pet households. Use our collections to browse by category and find exactly what you need.

What if a product doesn't work for my pet?

Every pet is different — we get it. If a product isn't the right fit, contact us within 30 days and we'll work with you on a return or exchange.

Still Have Questions?

We're here to help. Reach out to us at brian0742@gmail.com and we'll get back to you as soon as possible.